TERMS OF SERVICE:

Orders are first come, first served based on availability of The Butcher & The Baker. The Butcher & The Baker reserves the right to refuse or cancel and refund an order if we are booked. We will do our best to work with you and provide accommodations based on our availability.

RETURN POLICY:

For most perishable items baked and crafted by our skilled staff (excluding custom-ordered cakes, listed separately below),  our refund policy is as follows:

If you place a pre-order and do not pick up your order, we cannot give a refund. If something has prevented you from picking up your order, please contact our storefront by phone or email as soon as possible. We will do our best to make accommodations, but we cannot make any guarantees.

If there is a defect in your product, please contact us directly by email. Return the item promptly, or the portion remaining, within 2 days of pick up. If we determine there is a quality deficiency, we will provide you a proportionate refund for the amount returned.  We retain the right to judge our product quality for ourselves.

If you try one of our products and just don't care for it, then we hope you try something different next time; however, a refund will not be given.

Cancellations and/or changes for orders must be made at least 7 business days in advance of the scheduled pick up time.  Please email us directly with any changes, and know that not all changes can be accommodated. A refund will be issued for cancellations received with proper notice.

No refund will be given ever for an amount in excess of the original purchase price, regardless of circumstance.

For wedding cakes or special-orders, our changes/cancellations and refund policy is as follows:

We require a 50% deposit for all large, specialty orders, or wedding cake orders; this deposit is required to secure the date. We will send you an invoice.

You must contact us at least 14 days prior of the order pick-up/delivery date to make any changes to the original order.

You must contact us at least 30 days prior of the order pick-up/delivery date to cancel, after which a full refund of the deposit will be granted.

Your final payment must also be made at least 14 days prior to the order pick-up/delivery.

If The Butcher & The Baker is providing the delivery of the cake, we are responsible for the cake until it reaches its destination. We are not responsible for orders once they leave our possession or premises. We will however provide instructions for transportation, storage, and serving.

The Butcher & The Baker reserves the right to use pictures of any cake created by The Butcher & The Baker in any way it deems fit, including, but not limited to, postings on social media and advertisement.

Special orders that are not picked up will not be refunded, and will be considered abandoned.

Allergens found in our shop include but are not limited to:

Nuts and Nut By-Products

Eggs and Egg By-Products

Milk and Dairy Products

Wheat and Gluten